With Mobile Payments Gaining Momentum, Can PayPal Still Take a Leading Position?

While the U.S. still has a long way to go to match China as a cashless society, PayPal Holdings is helping the U.S. bridge the gap. PayPal has struck deals with several major retailers to use its QR code solution at checkout. If its technology becomes more widely adopted, PayPal will cement its position in the rapidly expanding digital payments market.

Here’s what PayPal’s QR code solution could mean for its growth.

A Momentous Year for PayPal

PayPal Holdings reported stellar earnings results through 2020, as mobile payment adoption soared during the pandemic. In the third quarter, total payment volume and revenue grew 36% and 25%, respectively, excluding currency changes. That’s the strongest growth in the company’s history.

Even though more people are using mobile payments, the U.S. still lags China, where 53.5% of the population is estimated to use in-store mobile payments, according to eMarketer. In 2019, 64 million people in the U.S. used in-store mobile payments, which is about one-fifth of the population. That gap in mobile payments usage between the U.S. and China is PayPal’s opportunity.

PayPal is on pace to gain 70 million net new active accounts in 2020. Those new customers should bring in even more transactions and fuel further growth for PayPal’s platform, which just hit a record 4 billion transactions processed in the third quarter. 

Growth in new customers is not a problem for PayPal. The real challenge is figuring out ways to increase the frequency that users transact with their accounts for everyday purchases. Since PayPal makes most of its money by charging fees for each transaction processed, increasing customer engagement is a key ingredient to driving revenue growth and fueling returns for shareholders.

As of the third quarter, PayPal’s transactions per active account stood at 40, which means users made a transaction at a rate of less than once per week over the last year. It is encouraging that PayPal can generate $20 billion in revenue and $3.1 billion in net profit with customers using their account as infrequently as they currently do.

Just imagine what those numbers would look like if PayPal achieves its long-term goal of making its platform an everyday use case for its users. Revenue and profits would certainly be multiples higher than they are now. PayPal’s new QR code checkout solution is taking a big step in that direction.

Major Retailers Are Adopting PayPal’s Checkout Technology

In May, PayPal announced that its QR code payment solution was available to buy and sell goods across 28 markets worldwide. It was marketed as a “touch-free way to buy and sell in-person.” Given PayPal’s 361 million active customer accounts, it didn’t take long for large retailers to sign up to tap into that large installed base of users.